Refund Policy

Refund Policy for Velorix Health

Effective Date: 7/22/2024

At Velorix Health, we strive to provide high-quality products and excellent service to our customers. If for any reason you are not satisfied with your purchase, we offer the following refund and return policies:

1. Return of Products (Non-Subscription Orders)

  • Eligibility for Return: If you are unsatisfied with your purchase, you may request a return within 7 days from the delivery date by initiating a return request via email at CareVelorix@gmail.com. Please include your order number, details of the product(s), and reason for return.

  • Return Condition: Products must be returned in their original, unused, and unopened condition to be eligible for a refund. We reserve the right to deny returns that do not meet these conditions.

  • Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service, as Velorix Health is not responsible for lost return shipments.

  • Refund Process: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days.

2. Subscription Orders

  • Cancellation Policy: If you have a subscription order, you may cancel it up to 48 hours before the next billing cycle to avoid being charged. To cancel your subscription, please contact us at [Insert Email Address] with your account and subscription details.

  • Missed Cancellation Deadline: If the subscription order is not canceled before the 48-hour window and your payment is processed, the order will proceed, and the product will be shipped.

  • Return of Subscription Products: If your subscription order is processed and shipped before cancellation, you must return the product in its original, unused, and unopened condition to receive a refund. Please initiate a return by emailing us at CareVelorix@gmail.com within 7 days of receiving the product.

  • Refund for Subscription Orders: After receiving and inspecting the returned subscription product, we will notify you of your refund status. If approved, the refund will be credited back to your original payment method within 5-10 business days. The customer is responsible for the return shipping cost.

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Insert Email Address] with photos and details of the issue. We will provide instructions on returning the item and arrange for a replacement or refund, depending on your preference.

4. Non-Refundable Items

Please note that certain items are non-refundable, including but not limited to:

  • Opened or used products
  • Products not in their original condition or packaging
  • Digital products (if applicable)

5. Contact Information

If you have any questions about our refund policy or need assistance with a return, please contact us at:

Velorix Health
Email: CareVelorix@gmail.com